customer relationship management and human resource management
Assignment ID Number AFFGEHU83939HD Type of Document Essay Writing Format APA/MLA/Harvard Academic Level Masters/University References/Sources 4 References
customer relationship management and human resource management
In your Week 1 Discussion you described how business information systems have been applied in an organization with which you are familiar. Read through your colleagues’ posts and
respond to two of your colleagues in one or more of the following ways:
- Share your insights about the business information systems identified by your colleague, and offer additional ideas about the impact they might have and challenges that could occur.
- Expand upon the role of the business information systems presented by your colleague and offer other opportunities, solutions, or implications that your colleague may not have shared.
Posts to respond to:
As a manager, it is critical for you to understand the types of business information systems available to support business operations, management, and strategy within an organization.
According to Drnevich & Croson (2013) business success directly affects the mechanisms through which information technology create and capture value to earn a profit. Businesses
have the ability to view changes in the global markets at a much faster paste using information technology than before.
At my present employment, the organization uses accounting information system, customer relationship management (CRM) and human resource management. Accounting information
system (AIS) is used for reporting to internal and external users, which presents a platform for company managers in the decision-making process (Knezevic, S., Stankovic, A., & Tepavac,
R. 2012). According to Knezevic, S., Stankovic, A., & Tepavac, R. (2012) not only the database provides a need for creation of information but to a significant extent simplification and relief
in the functioning of business systems, is crucial importance for successful business operations of a company. QuickBooks is used for the accounting information system to manage the
finances of the organization. The organization uses QuickBooks for billing and invoicing, bank reconciliation, expense tracking, check printing, direct deposit to name a few. The customer
relationship management (CRM) Avaloq is the central workspace for client relationship managers and provides quick access to client data, client portfolio, and to open issues to record
contacts. Human Resource Management involves management function like planning, organizing, directing and controlling. The human resource management process consists of
recruiting, selecting employees, deciding compensation and providing benefits, motivating employees and maintaining relations with employees.
Two examples of how these business information systems are affecting the organization goal of planning systems to combine as many functions and capabilities into one integrated
system. Examples of client relationship management based upon individuals receiving inaccurate data from a manager. A salesperson, who spend time increasing the organization
bottom-line, will be equally upset, by running the risk of losing credibility by customers who bought into the products of the bank. Second example: human resource management is
affected by new technologies system. New technology runs the risk of a job that used to be two to four people can be size down to one person.
The importance of business information systems and why managers need to understand how systems can be used to the organization’s advantage through communication systems,
operations management, decision making and, record-keeping. Information systems can be used by managers more efficiently by sharing documents with employees via shared folders.
Employees can collaborate in a systematic way.
Organizations can operate more efficiently with information systems offering more complete and recent information. Organizations can make better decisions through the information
systems with information stored to shape the results of the organization decisions. Record-Keeping will help the organization to record all operational activities for audit and financial
purposes to assist also in finding discrepancies and finding solutions to any problem.
Technology is revolutionizing the way we do business.
Drnevich, P. L., & Croson, D. C. (2013). Information technology and business-level strategy: toward an integrated theoretical perspective. MIS Quarterly, 37(2). 483-509
Knezevic, S., Stankovic, A., & Tepavac, R. (2012). Accounting information system as a platform for business and financial decision-making in the company. Management, 65, 63-69
I am new to management and as the Director of Nursing I have found the importance of different types of business information systems available to me. Learning these systems and utilizing them to their full potential will only make me a stronger leader to the organization. Of the six mentioned in our discussion I have found customer relationship management (CRM) and decision support system (DSS) as the two most used information systems used in my organization. Starting out I was told by the administrator the importance of the business relationships I hold in all I come in contact with.
Customer Relationship Management
In order to stay afloat we must have residents that want to use our nursing home for their loved ones needs whether short or long term. Managing and nurturing the residents and their loved ones as well as the relationship with other businesses will attract new residents and nurture the current relationships we already have. This leads to increase in profits to maintain a successful organization. Image is very important as well as the experience once perceives working with our organization. If they have a good experience, they will likely spread that positive out in the community leading to more customers. If one has a bad experience, then that may keep others in the community from using our services which will lead to a possible closure of our organization.
Decision Support System
My organization uses the informational technology available to us through the electronic health record (EHR) to assist in obtaining data in order to improve on quality care. For instance, falls. we can narrow it down to who, where, when, and why they fell to see any correlation between the falls. Eliminating the root cause of this type of occurrence is done through data as well a support team that develops a solution to the problem. We also can track infection rates within the organization through the EHR as some types of infection affect reimbursement rates.
In conclusion I have realized that there are many different types of business information systems and they all affect the operation, management and strategy to running a successful organization. As a manager I need to understand how these systems work and used to their full potentional in order to take full advantage to what’s available to the organization. Just as Rob James (2013) talks of how informational technology has saved lives our healthcare organization informational technology also has the potential to do so as well.
Books24x7. (Producer). (2013). Rob James: Saving Lives with Information Technology. [Video file]. Baltimore, MD: Author
Responses should be at least 1 paragraph to both posts… In apa format.. due in 5 1/2 hours
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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